Refund and Returns Policy
1. Introduction
At Hair Castle Studio, we strive to provide high-quality hair and beauty services. This policy outlines our terms regarding refunds, cancellations, and returns.
2. Appointments and Cancellations
- Clients are encouraged to arrive on time for their appointments.
- Cancellations or rescheduling must be made at least 24 hours in advance.
- Late cancellations or missed appointments may result in a cancellation fee or loss of deposit.
3. Deposits
- Certain services may require a deposit to secure your booking.
- Deposits are non-refundable but may be transferred if you reschedule with sufficient notice (at least 24 hours).
4. Refunds for Services
- Due to the nature of our services, we do not offer refunds once a service has been completed.
- If you are not satisfied, please notify us within 48 hours of your appointment.
- We will assess the issue and may offer a complimentary correction where appropriate.
5. Late Arrivals
- Late arrivals may result in reduced service time or cancellation of the appointment.
- Full service fees may still apply.
6. Returns and Refunds for Products (if applicable)
If you purchase hair or beauty products from us:
- Products may be returned within 7 days of purchase if unused and in original packaging.
- Proof of purchase is required.
- Opened or used products cannot be returned due to hygiene reasons unless defective.
- Defective products may be exchanged or refunded.
7. Right to Refuse Service
We reserve the right to refuse service to anyone for inappropriate behavior, lateness, or failure to comply with our policies.
By booking an appointment or purchasing products from Hair Castle Studio, you agree to this Refund and Returns Policy.