FAQ’s
Q- What type of hair do you sell?
A- We offer 100% premium human hair bundles and wigs sourced from high-quality donors. Our collections include raw hairs known for their durability, softness, and natural appearance.
Q-What is raw hair?
A- Raw hair is completely unprocessed and collected from a single donor, making it the most natural and long-lasting hair available.
Q- How long does the hair last?
A- With proper care, our luxury hair can last 2–5 years or more, depending on how well it is maintained.
Q- Can the hair be dyed or bleached?
A- Yes. Our hair is 100% human hair and can be dyed, bleached, curled, and straightened. We recommend professional coloring for best results.
Q- How many bundles do I need for a full head?
• 8”– 12” → 2 bundles
• 14” – 26” → 3 bundles
• 28” and longer → 4 bundles
For a fuller look, we recommend using one extra bundle.
Q- Do your hairs shed?
A- Minimal shedding may occur, but our bundles are double wefted to reduce shedding.
Q- Can the hair tangle?
A- Our hair is high quality and does not easily tangle when properly maintained.
Q- What lace types do you offer?
A- We offer HD lace wigs for the most natural scalp appearance.
Q- Are the wigs glueless?
A- Most of our wigs are glueless and beginner-friendly, but they can also be installed with glue if preferred.
Q- Are your wigs pre-plucked?
A- Yes. Our wigs come lightly pre-plucked with natural hairlines.
Q- Do you offer custom wigs?
A- Yes, we offer custom wig services tailored to your desired length, density, and style.
Q- How long does it take to make a custom wig?
A- Custom wigs typically take 3–7 business days to complete.
How do I maintain the hair?
• Wash with sulfate-free shampoo
• Use a moisturizing conditioner
• Avoid heavy products
• Store the hair properly when not in use
Q- Can I use heat tools on the hair?
A- Yes. You can use curling irons, straighteners, and blow dryers, but always use a heat protectant.
Q- How often should I wash the hair?
A- We recommend washing every 1–2 weeks depending on product buildup.
Q- How do I place an order?
A- Orders can be placed directly through our website or by contacting us via WhatsApp.
Q- What payment methods do you accept?
A- We accept secure online payments and bank transfers.
Q- Do you require full payment before processing an order?
A- Yes. Orders are processed only after full payment is confirmed.
Q- Do you accept laybye?
A- No. We do not accept laybye.
SHIPPING & DELIVERY
Q-Do you offer delivery?
A- Yes, we offer delivery nationwide.
Q- How long does delivery take?
A- Delivery typically takes 1–3 business days after order processing is ready.
Q- Do you offer same-day delivery?
A- Same-day delivery may be available in Johannesburg depending on availability.
Q- Do you ship internationally?
A- Yes, we ship worldwide using DHL OR FEDEX. Shipping times vary depending on the destination.
Q-Do you allow pick ups?
A- Yes. Pick up in person or a courier bike pick is allowed.
Q- Do you accept returns or exchanges?
A- Due to hygiene reasons, all sales are final. However, exchanges may be accepted only if the hair has not been used, altered, or installed and must be returned within 2 days after receiving. Item must be in its original packaging. You’ll also need the receipts or proof of purchase.
Unfortunately, we cannot accept customised items or items purchased during sales.
Q- What if I receive the wrong item?
A- If an error occurs, please contact us within 24 hours of receiving your order, and we will resolve the issue immediately.
Q- How can I contact you?
A- You can contact us through:
• WhatsApp
• Instagram DM
• Email support
Q- How long does it take to get a response?
A- We typically respond within a few hours during business hours.